Proudly providing health and safety courses using
American Heart Association and Kidproof curricula.

Safety Side Up



We've fielded quite a few questions relating to CPR, First Aid, and AED administration during our time in practice and service to the community, as well as general questions relating to our services and policies. Scanning through the FAQ, may save you some time. 

We hope you find the information you need here, but if you have a question that's not on this page that you would like answered, please contact us! We would love to hear from you and always appreciate feedback.

What is the cancellation/refund policy?

Cancellations made at least 7 days in advance will be refunded 100% of the class fee, minus a $5.00 processing fee. Cancellations 4-6 days prior to class date will be refunded 50% of course fee. Cancellations made within 72 hours of class date will not receive a refund, but can reschedule the class within 30 days for 50% of the course fee. Cancellations within 24 hours and "no shows" will not be refunded and do not qualify for discounted course rescheduling.

What happens if I am late?

It is necessary to be on time. Since this is a learning based class founded on demonstrations you must be present for the entire class (no early departures). The first 10 minutes of class are used for registration and check-in. Doors will be locked once all students are present or 10 minutes past class start time (whichever comes first). Participants arriving more than 10 minutes late, will not be allowed into class and will not receive a refund. 

How long is my card good for?

All CPR/First Aid/AED course completion cards are valid for two (2) years, with the exception of Heartsaver Bloodborne Pathogens, which is valid for one (1) year. Babysitter Training completion cards have no expiration.

How long after the course will I receive my card?

Course completion cards are issued within 7 days of the class date, however proof of course completion is available same-day, in lieu of receiving a hard copy of the card. You or your employer can also use our card

Is there a written exam?

There is not a test for the Heartsaver CPR/AED or First Aid classes. However, there is a test in the BLS for Healthcare Provider class (25 questions). Each question is discussed during class and students will be more than prepared to pass the written test.

What happens if I don't pass the course?

It is important to Safety Side Up that all students leave the course with a firm grasp of the material, as well as demonstrate the ability to independently demonstrate the hand-on practice of the skills the course requires and the same life-saving skills that somone may need of them. Therefore, instructors will take necessary steps and attempts to ensure that all students are able to recall and execute the knowledge and skills necessary to pass the course and receive their completion card. This may involve rewording instructions, reviewing material, one-on-one coaching, including in rare cases "hands-on-hand" guided practice. Should all attempts to assist the student be deemed not adequate to result in passing the course, the student will be informed and recommended to re-take the course. 
I lost my card, how do I go about getting a replacement?

Safety Side Up provides additional support beyond CPR training. Clients can replace lost or damaged cards by requesting duplicate cards. Employers may request card verification for courses taught by Safety Safety Side Up. 

Request Duplicate Card 

Option #1 - By Mail

Using our Contact Form: Be sure the address you include is accurate, as this is the information that will be used to mail you your card.

The more information provided, the easier it is to find your course entry and reprint your AHA card(s):

  • Name on card
  • Your address
  • Class type (BLS, Heartsaver, etc.)
  • Date of class
  • Instructor name
  • Your contact information (phone # / email) if additional information is required

The address you submit on the contact form is where your card(s) will be mailed. 
Replacement fee - $25.00 for EACH card (e.g. BLS, Heatsaver, etc...) and must be paid online.

Option #2 - Phone/Pick Up

When the student has an urgent need for replacement/duplicate card(s), contact Safety Side Up Site by phone. Please have the information above available in order to find your records.

Phone # is 562-455-4233

Make arrangements to pick up card(s) at:

Safety Side Up @ The Lullaby Lounge
9819 Palm St.
Bellflower, CA 90806

Replacement fee of $25.00 for EACH card (e.g. BLS, Heartsaver, etc...)+ $10.00 rush fee and must be paid online.

verification system here.
Verify Card